Frequently Asked Questions
How do I set up my Parent Portal account? Please follow the instructions provided here.
Do I have to have an email address? Yes, parent portal accounts are based on email addresses.
What additional information, other than an email address, is required prior to creating an account? The student’s permanent identification number, valid telephone number with area code, and a verification passcode (VPC).
Will I need a password? Yes, when you create a new account with your email address, you will create a password. After you log in for the first time, you will be required to change your password. You will be required to change your password every 60 days thereafter.
During my new account registration, I did not receive a verification email confirming my email address and password. What should I do next? Check your Spam/Junk folder. Be sure to add firstname.lastname@example.org to your "contacts" or "safe senders" list to ensure you receive these emails.
Can more than one parent/guardian have an account to access student data? Yes, just as long as they each have their own email address.
Can my student have an account to access their information? Yes, just as long as he/she has their own email address and your have given permission by sharing your VPC.
I have two students at the same school, how do I access the information for both of my children? Create a parent portal account for one of your children and login to that account. At the top right-hand side of the screen there is a drop-down box that allows you to add an additional student to your account.
What should I do if I forget my password? There is a “Forgot Your Password?” link on the parent portal login screen.
What information can I view on the parent portal? Daily attendance, standardized test score data, contact information, grades, class assignments. For high school students: transcript and graduation status.
The contact information on my child's account is out of date, how can I update it? Go to the school and have someone in the office change the information by following appropriate procedures.
In the "grading complete" column, it says "No". Does that mean my daughter didn't turn it in? No, it means all grades have not been entered yet.
My son took a test in your class yesterday, but I don't see the results. What grade did he get? Grades usually take several days to post because of the time involved in grading, entering onto the computer system.
My daughter turned in all her makeup work today. When will her grade be updated? Most work is graded and entered into the gradebooks within a week, but it may take longer when it is makeup work because it means going back to check on the requirements of the assignment.